Guest Relations Coordinator

Fair Park Health & Rehabilitation Center; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Cancer and critical illness coverage

Life insurance

Tuition reimbursement

Paid time off

Immediate 401(k) eligibility

Job summary

Fair Park Health & Rehabilitation Center is seeking a personable Guest Relations Coordinator to create a warm, welcoming experience for residents and their guests. You will ensure residents feel informed, comfortable, and supported, with strong communication and organizational skills guiding your daily chores and tours.

You will welcome new residents, coordinate dining and events, escort residents upon admission, and collaborate with staff to provide outstanding guest experiences while

Qualifications

• Excellent interpersonal and communication skills.
• Proactive and attentive to guest and resident needs.
• Warm, welcoming personality with professionalism.
• Organized and capable of coordinating events or schedules.
• Experience in customer service, hospitality, or healthcare is preferred but not required.

Responsibilities

• Welcome new residents and escort to rooms; assist with unpacking and room setup.
• Provide comfort items such as water, snacks, meals (with nurse approval), blankets, and pillows.
• Orient guests to facility amenities (phone/TV, dining, activities, salon).
• Host tours for families and guests, showcasing amenities and resident-centered services.
• Coordinate guest meal arrangements and private dining room/setup for family events.
• Support residents to attend activities or engage in in-room leisure.
• Make daily rounds to check on residents and address needs.
• Greet visitors, remember names, and ensure exceptional guest experience.
• Collaborate with staff across departments to coordinate guest and resident services.
• Assist with discharges: packing belongings and providing support.
• Follow up with discharged residents to ensure safe arrival and satisfaction.

Skills

Interpersonal skills

Communication skills

Proactive

Guest/resident needs assessment

Event/schedule coordination

Job description

Join Our Team As a Guest Relations Coordinator
Create a Warm and Welcoming Experience for Residents and Guests

We’re Seeking a Personable and Detail-oriented Guest Relations Coordinator to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable, Informed, and Supported throughout Their Stay. Success in This Role Requires Exceptional Communication Skills, a Friendly Demeanor, and the Ability to Anticipate and Meet the Needs of Residents and Their Families.

Your Impact As a Guest Relations Coordinator

In This Role, You Will:

• Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup
• Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items
• Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services
• Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services
• Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events
• Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure
• Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs
• Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience
• Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services
• Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge
• Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

What Makes You a Great Fit

We’re Looking for Someone Who:

• Has Excellent Interpersonal and Communication Skills
• Is Proactive and Attentive to Guest and Resident Needs
• Demonstrates a Warm, Welcoming Personality and Professionalism
• Is Organized and Skilled at Event or Schedule Coordination
• Has Experience in Customer Service, Hospitality, or Healthcare (Preferred, Not Required)

Benefits (Full-time)

• Comprehensive Coverage: Health, Dental, and Vision Insurance
• Extra Protection: Ad&D, Short-term Disability, Cancer, Critical Illness, and More
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement
• Time to Recharge: Paid Time off
• Retirement Planning: Immediate 401(K) Eligibility
• Unwavering Support: Exceptional Corporate Resources and Leadership

Equal Opportunity Employer

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State, or Local Laws.