Guest Programs Coordinator

Wolf Park; Indiana; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision

IRA options

Job summary

Wolf Park is seeking a Guest Programs Coordinator to plan and implement public programs, tours, and specialty experiences. You will schedule and train guides, maintain booking systems, and coordinate with departments to ensure a positive guest experience.

The role requires organizing tours, collaborating with staff on marketing, and ensuring programs align with Wolf Park’s mission. Weekend and holiday scheduling may be necessary to support events and outreach.

Qualifications

• Experience in public speaking or coordinating/delivering guest programs.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Effective communication and interpersonal skills; able to work both independently and collaboratively.
• Experience scheduling staff or volunteers and managing program logistics.
• Familiarity with educational programming, wildlife conservation, or nonprofit work.

Responsibilities

• Design and implement public programs including tours and specialty experiences.
• Book and manage Photography Program sessions.
• Collaborate with staff to market and support program offerings.
• Schedule tours and keep relevant calendars up-to-date.
• Train and supervise Interpretive Naturalists in public engagement and program delivery.
• Collect feedback to assess strengths and identify areas for improvement.
• Coordinate Wolf Park events and support community outreach.
• Obtain cross-training for animal care clearances when needed.

Skills

Public speaking

Program coordination

Guest services

Scheduling

Interpersonal skills

Tools

Singenuity

Job description

The Guest Programs Coordinator oversees the planning and implementation of public-facing programs at Wolf Park, including on-site tours and specialty programs. This role is responsible for scheduling and training guides, maintaining booking systems and calendars, and coordinating with other departments to ensure a seamless and positive guest experience.

Key Responsibilities

Program Coordination

• Design and implement public programs including tours, and specialty experiences.

Book and manage Photography Program sessions.

Collaborate with various staff to market and support program offerings.

Ensure all programs align with Wolf Park’s mission and educational goals.

Tour Logistics & Scheduling

Schedule tours and keep relevant calendars up-to-date.

Work with Visitor Center & Engagement Manager to determine staff/volunteer/intern tour and program scheduling.

Create and maintain accurate program information in Singenuity.

Coordinate logistics with other departments to support smooth program delivery and guest satisfaction.

Provide/facilitate guest tours and programs as needed.

Training & Supervision

Schedule, train, and support Interpretive Naturalists in public engagement and program delivery.

Ensure all educational staff and volunteers are prepared to deliver program content effectively and consistently in conjunction with the Public Engagement Director.

Program Evaluation (Audit)

Collect feedback from participants, staff, and stakeholders to assess strengths and identify areas for improvement.

Maintain records of attendance and program performance.

Recommend improvements based on feedback and observation to enhance program quality and impact.

Collaboration & Public Engagement

Assist in the coordination of Wolf Park events and provide primary support for community tabling and outreach events, including research and logistics of available opportunities.

Maintain effective communication with guests to support satisfaction and engagement.

Collaborate with the Public Engagement Director and other team members to align programming with Wolf Park’s broader outreach goals.

Other Responsibilities

Obtain cross-training for animal care clearances in the event that back-up assistance is needed.

Other duties and projects as assigned.

Required Qualifications

Experience in public speaking or coordinating/delivering guest programs, ideally in an educational, conservation, or wildlife context.

Strong organizational skills with the ability to manage multiple priorities and tasks.

Effective communication and interpersonal skills; able to work both independently and collaboratively.

Experience scheduling staff or volunteers and managing program logistics.

Familiarity with educational programming, wildlife conservation, or nonprofit work.

Interest in evaluating and improving guest experience and program outcomes.

Comfort using booking and scheduling software (e.g., Singenuity or similar systems).

Working Conditions

This is a full-time position that requires scheduling flexibility, including availability for weekends, holidays, and occasional evening shifts to support special events, educational programs, and organizational needs. The role includes a combination of desk-based administrative work—such as data collection, program evaluation, and reporting—and active involvement in meetings, training sessions, and program oversight. Candidates must be comfortable working both indoors and outdoors in a variety of weather conditions.

• Benefits include unlimited PTO, eligibility for medical, dental, vision, and group life insurance coverage, as well as Simple IRA and Roth IRA plan options.