Guest Operations Communications Specialist

Breeze Airways; Cottonwood Heights (UT); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health, Vision and Dental – Full Time

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Résumé du poste

Breeze Airways is seeking a Guest Operations Communications Specialist to monitor irregular operations from the OCC and deliver timely flight-level updates to Guests and internal teams.

You will track flight status, craft clear communications, and coordinate recovery actions while maintaining high standards of safety and guest experience. This role requires strong written skills and ability to work in a fast-paced environment.

Qualifications

• Two years experience in written communication.
• One year experience in airline operations.
• Strong written and verbal communications skills.
• Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly.
• Must be authorized to work in the United States.

Responsabilités

• Monitor disruptions and identify potential flight issues.
• Document flight status updates in internal systems.
• Send proactive flight-level notifications to Guests and stakeholders.
• Collaborate across teams to provide recovery options.
• Monitor sentiment on disrupted flights and escalate as needed.
• Provide regular reporting and insights to leadership.

Connaissances

Written communication

Verbal communication

Typing 65 WPM

Attention to detail

Organizational skills

Work under pressure

Bilingual English/Spanish

Formation

High School Diploma or GED

College degree

Outils

Microsoft Office 365

Navitaire PSS

Description du poste

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.Breeze is hiring- join us!The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC) to monitor disruptions and send timely and accurate flight-level notifications with the goal of improving the Guest Experience. The primary role is to keep Guests and internal stakeholders informed and updated during irregular operations.Here’s what you’ll doActively monitor the status of Breeze flights and identify potential disruptionsDocument flight status updates in internal systemsSend proactive flight-level notifications in a timely mannerCollaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challengesMonitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow throughRegularly audit and update communication templates to comply with regulatory and policy updatesMonitor sentiment on disupted flights and escalate concerns as neededCommunicate effectively with internal stakeholders to ensure alignmentProvide regular reporting and insights to leadershipWork in multiple programs and on multiple screens simultaneouslyMentor others as skillset expandsShare peer-to-peer feedback with a growth mindsetParticipate in improving the overall Guest Experience by recommending improved processesMaintain punctuality and consistent attendanceOther duties as assignedAchieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.Here’s what you need to be successfulMinimum QualificationsHigh School Diploma or General Education Development (GED) DiplomaTwo (2) years experience in written communicationOne (1) year experience in airline operationsStrong written and verbal communications skillsAbility to work in a fast-paced, high-pressure environmentBasic proficiency with Microsoft Office 365 and ability to learn new systems quicklyFlexible and able to work at any time, including nights, weekends, and holidaysMust have authorization to work in the US as defined by the Immigration Reform Act of 1986Must be at least 18 years of age.Self-starter with a positive attitude and strong desire for successIdentify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations.Preferred QualificationsCollege degree1-2 years customer service experience65 WPM typing skillsBi-lingual (English and Spanish)Navitaire PSS experienceSkills/TalentsTechnical writing proficiencyExcellent reading comprehensionProblem-solving and critical thinkingStrong attention to detailOrganizational and prioritization skillsAbility to work under pressureExemplifies Breeze’s safety culture, values, and missionPhysical Demands & Working ConditionsProlonged periods of sitting at a desk and working on a computerFrequent use of hands and fingers for typing, handling documents, and operating standard office equipmentOccasionally lift and/or move up to 15 poundsOccasional standing, walking, bending, and reaching within an office environmentClear verbal and written communication, requiring adequate speech, hearing, and visionPerks of the JobHealth, Vision and Dental – Full TimeHealth Savings Account with Breeze Employee Match - Full Time401K with Breeze Employee MatchGenerous PTOTravel on Breeze and other Airlines too!Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.