Guest-Obsessed Server & Beverage Guide

Hotel Greystone; Miami Beach (FL); On-site; USD 26,000 - 42,000; Full time

Job summary

Hotel Greystone in Miami Beach seeks a Server to create memorable dining experiences through attentive service, product knowledge, and warm hospitality.

You will guide guests through menu and beverage options, upsell premium offerings, enter orders accurately, and coordinate with kitchen and bar teams to ensure flawless execution and presentation.

Deliver exceptional service from greeting to payment, handle guest concerns promptly, and maintain cash handling integrity with every guest check.

Qualifications

• Provide personalized, professional service while anticipating guest wants, needs, dietary restrictions, and allergies.
• Confidently guide guests through menu and beverage options with thoughtful recommendations.
• Enter orders accurately and communicate with kitchen and bar for flawless execution.

Responsibilities

• Maintain high standards of timing, presentation, and attention to detail from greeting through payment.
• Follow cash handling procedures and ensure guest checks are presented and closed according to company standards.
• Resolve guest concerns promptly with a positive demeanor and ensure complete guest satisfaction.
• Collaborate with culinary and bar teams to ensure exceptional execution and presentation.
• Upsell premium offerings to enhance guest experience.

Skills

Guest service

Product knowledge

Communication

Upselling

Cash handling

Problem solving

Tools

POS system

Cash register

Job description

Hotel Greystone in Miami Beach seeks a Server to create memorable dining experiences through attentive service, product knowledge, and warm hospitality.

You will guide guests through menu and beverage options, upsell premium offerings, enter orders accurately, and coordinate with kitchen and bar teams to ensure flawless execution and presentation.

Deliver exceptional service from greeting to payment, handle guest concerns promptly, and maintain cash handling integrity with every guest check.