Guest Night Auditor

Paragon Hotel Company; Greenville (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel company in Greenville seeks a front office manager to enhance guest satisfaction and revenue. The role includes managing operations during late hours, responding to guest requests, and ensuring adherence to hotel standards. Candidates should have experience in quality hotels and demonstrate professionalism and trustworthiness.

Qualifications

• 1+ years of experience in a branded, quality hotel preferred.
• Experience in accounting is preferred.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service.
• Responsible for the total front office operation and acts as Manager on Duty.
• Execute selling strategies to enhance hotel revenue.

Skills

Professionalism

Honesty

Trustworthiness

Communication

Education

High School diploma

Associate's or Bachelor's Degree

Job description

Description

Principle Responsibilities & Position Purpose:
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Responsible for the total front office operation: acts as Manager on Duty, responds to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent; Associate's or Bachelor's Degree preferred
• Experience in accounting is preferred
• Must display professionalism, honesty, and trustworthiness
• Excellent attendance and punctuality

Work Environment & Context:

• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required, with work schedule varying and including holidays, weekends, and evenings.

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Follow laundry procedures, operate washers and dryers, and assist with linen folding as needed.

Requirements:

Knowledgeable in:

• Manager on Duty functions
• Cash and credit card handling, balancing charges
• Safety and security measures
• Hotel property details, staff services, hours, room types, rates, discounts
• Frequent Stay Program
• Reservations procedures, cancellations, and guest