Guest Hospitality Expert — Fast-Paced Server

White Lodging; Louisville (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Referral bonuses

Leadership development & tuition

Discounts on hotel rooms & dining

Growth opportunities across multiple

Job summary

White Lodging is seeking staff at Aloft Louisville Downtown to deliver exceptional guest service in a fast-paced food and beverage setting. You’ll connect with guests, assist with menu knowledge, and ensure quality in presentation and service.

Join a team that values hospitality, offers comprehensive benefits, and opportunities for growth across multiple hotels in the market. Weekend and holiday availability required.

Qualifications

• Outgoing personality with strong communication and listening skills.
• Positive, can-do attitude and service-driven mindset.
• Team-oriented with ability to handle high-volume service environments.
• Previous restaurant or customer service experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods; weekend and holiday availability.

Responsibilities

• Provide high quality service to all guests, creating personal connections through friendly conversation, intuitive suggestions, and engaging surroundings.
• Complete all necessary set up, side work, and closing duties.
• Be knowledgeable of all menu items, contents, preparation methods, and garnishes; accurately answer guest questions.
• Ensure guest satisfaction with food and drink quality and presentation.
• Promote teamwork and a safe, friendly work environment.
• Process all payment methods and complete end-of-shift paperwork.
• Maintain a neat and professional personal appearance as an ambassador of our establishment.
• Anticipate guest needs and offer exemplary hospitality.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Team player

High-volume handling

Weekend/holiday availability

Job description

White Lodging is seeking staff at Aloft Louisville Downtown to deliver exceptional guest service in a fast-paced food and beverage setting. You’ll connect with guests, assist with menu knowledge, and ensure quality in presentation and service.

Join a team that values hospitality, offers comprehensive benefits, and opportunities for growth across multiple hotels in the market. Weekend and holiday availability required.