Guest-Focused Server — Create Memorable Dining Experiences

Lodging America at Guin LLC; United States; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

Job summary

Lodging America at Guin LLC in the United States seeks a dining room associate to ensure guests have an enjoyable dining experience, taking orders and delivering food and beverage service with courtesy.

The role requires a high school diploma or equivalent, 3–6 months in food/beverage service, TIPs certification, and strong English skills. On-site work with a comprehensive benefits package is provided.

Qualifications

• High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must be TIPs certified.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Able to read, speak and understand English.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

English proficiency

TIPs certified

Education

High school education or equivalent experience

Job description

Lodging America at Guin LLC in the United States seeks a dining room associate to ensure guests have an enjoyable dining experience, taking orders and delivering food and beverage service with courtesy.

The role requires a high school diploma or equivalent, 3–6 months in food/beverage service, TIPs certification, and strong English skills. On-site work with a comprehensive benefits package is provided.