Guest-Focused Server Assistant (Tips Included)

The Alfond Inn at Rollins; Winter Park (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Holidays

Employee support programs

Job summary

The Alfond Inn at Rollins in Winter Park, FL is seeking a friendly server assistant to deliver exceptional guest service and support the dining team. You will learn the menu, assist with expo and running food, and help ensure orders are accurate and timely.

This hourly position pays $14.00 per hour plus tips, with benefits including health coverage, a 401K plan, PTO, holidays, and employee support programs. Join a values-driven hotel that puts wellbeing and teamwork first.

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Assist in getting expo line and carry-out supplies ready for service.
• Fill condiment containers, ice, and anything else needed for fast execution of meal running.
• Know menu, menu prices, composition of food and beverage menu items, familiarity with daily specials and proper plating procedures.
• Upsell/suggestively sell food and beverages by describing each item in an appealing way when necessary.
• Provide courteous guest service and respond to guest requests.
• Be knowledgeable in POS to ring in order, if necessary.
• Confirm the order by repeating back and clarifying any doubts or allergies before sending to kitchen.
• Close guest checks to the appropriate form of payment and file securely.
• Stock supplies daily: condiments, plates, glassware, silverware, trays, napkins, etc.
• Clean and stock refrigerators with juices, sodas, waters, and milk.

Skills

Customer service

Communication

Attention to detail

Work under pressure

Education

High school diploma

Job description

The Alfond Inn at Rollins in Winter Park, FL is seeking a friendly server assistant to deliver exceptional guest service and support the dining team. You will learn the menu, assist with expo and running food, and help ensure orders are accurate and timely.

This hourly position pays $14.00 per hour plus tips, with benefits including health coverage, a 401K plan, PTO, holidays, and employee support programs. Join a values-driven hotel that puts wellbeing and teamwork first.