Guest-Focused Retail Associate

Goodwill of Central and Coastal Virginia; Virginia (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia seeks a friendly retail associate to enhance customer service and keep the store visually appealing. You will greet customers, assist on the floor, process transactions, and support with product presentation and stock rotation.

The role requires a positive attitude, reliability, and the ability to work evenings and weekends as needed. Safety and privacy rules apply, with a background check as part of hiring.

Qualifications

• Lives the values and provides friendly, courteous customer service.
• Strong communication skills to engage with customers and teammates.
• Keeps a positive, can-do attitude in a fast-paced store environment.

Responsibilities

• Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
• Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
• Engages with customers, roams the sales floor to assist as needed.
• Processes customer transactions quickly and accurately within the cash handling guidelines.
• Participates in putting fresh product out on the sales floor.
• Participates in rotating stock.
• Understands the store's Round Up goal and meets the individual goal assigned by the store manager.
• Maintains the sales floor in a clean, neat and orderly fashion.
• Maintains wrap desks free of clutter.
• Maintains floor visual presentations i.e. end caps and stock visuals.
• If unable to address store cleanliness issues, reports to management.

Skills

Customer focus

Communication

Positive attitude

Guest service

Visual presentation

Cash handling

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia seeks a friendly retail associate to enhance customer service and keep the store visually appealing. You will greet customers, assist on the floor, process transactions, and support with product presentation and stock rotation.

The role requires a positive attitude, reliability, and the ability to work evenings and weekends as needed. Safety and privacy rules apply, with a background check as part of hiring.