Guest-Focused Retail Associate

Kroger; Johns (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger is seeking a customer-focused associate to create an outstanding shopping experience and help maintain a safe, clean store environment. You will assist the department manager in meeting sales and profit goals while upholding the Customer 1st strategy and the company’s core values of respect and safety.

The role emphasizes excellent communication, adaptability to stressful situations, and a welcoming, inclusive atmosphere for customers and associates alike.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.
• Any retail experience.
• Second language (speaking, reading and/or writing).
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment to encourage customer return.
• Assist the department manager in reaching sales and profit goals for the department and monitor quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Skills

Stress management

Basic math

Effective communication

Job description

Kroger is seeking a customer-focused associate to create an outstanding shopping experience and help maintain a safe, clean store environment. You will assist the department manager in meeting sales and profit goals while upholding the Customer 1st strategy and the company’s core values of respect and safety.

The role emphasizes excellent communication, adaptability to stressful situations, and a welcoming, inclusive atmosphere for customers and associates alike.