Guest-Focused Outlet Manager: Elevate Dining Experience

Loews Hotels & Co; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Health & wellness benefits

Tuition reimbursement

Job summary

Loews Hotels & Co in Orlando seeks a dynamic Outlet Manager to lead daily restaurant operations, balancing guest experience with cost controls. You will supervise staffing, coordinate with culinary and bar teams, and ensure service standards are met with professionalism and a people-first attitude.

You will manage payroll, inventory, and training, while fostering teamwork and guest engagement. The role requires flexibility to work weekends, evenings, and holidays in a fast-paced hotel setting.

Qualifications

• Associate degree or higher in Hospitality or Food Service Management preferred.
• Two years of management experience in an upscale restaurant or hotel food service operation.
• Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.
• Food Service Manager Certification (or ability to obtain based on state/county/local regulations).
• Strong leadership, communication, and organizational skills.
• Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Professional, friendly demeanor with the ability to engage guests by name when appropriate.
• Monitor inventory levels and maintain proper product usage and control.

Responsibilities

• Oversee daily outlet operations to ensure top-quality service and cost efficiency.
• Maintain staffing levels for optimal performance and guest satisfaction.
• Represent the Director of Food & Beverage in their absence.
• Ensure adherence to departmental policies and Loews standards.
• Be visible on the floor during peak periods and communicate with bar, kitchen, and room service.
• Address guest concerns promptly and professionally to resolve issues.
• Foster a welcoming environment and encourage staff to greet guests by name.
• Oversee labor, payroll, and staffing according to budgeted guidelines.
• Interview, hire, train, coach, evaluate, and discipline outlet staff.
• Lead onboarding and ongoing training programs; conduct performance reviews.
• Coordinate with Executive/Sous Chef on menus, reservations, VIP needs, and events.
• Attend hotel meetings for promotions and cross-department updates.
• Evaluate trends and recommend product, service, and operational improvements.

Skills

Leadership

Guest service

Communication

Operational leadership

Team development

Labor management

Cost control

Cross-department collaboration

Education

Associates degree or higher in Hospitality or Food Service Management

Job description

Loews Hotels & Co in Orlando seeks a dynamic Outlet Manager to lead daily restaurant operations, balancing guest experience with cost controls. You will supervise staffing, coordinate with culinary and bar teams, and ensure service standards are met with professionalism and a people-first attitude.

You will manage payroll, inventory, and training, while fostering teamwork and guest engagement. The role requires flexibility to work weekends, evenings, and holidays in a fast-paced hotel setting.