Guest-Focused Front Desk Associate | Reservations & Service

Gold-Dust-Elko-LL; Elko (NV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Referral Bonus

Tuition Reimbursement

7 paid Holidays

Vacation (80 hours after 1 year)

Medical/Dental/Vision plans

401K Matching after 90 days

Employee Meal Discounts

Learning and development programs

Job summary

Jacobs Entertainment, Inc. seeks a Hotel Front Desk Representative for Gold Dust West Elko. You will handle reservations, check-ins, payments, and guest inquiries, ensuring a smooth arrival for guests at our Elko property.

The role requires basic computer skills (Microsoft Office), strong customer service, and reliability in a fast-paced hotel front desk environment. We offer competitive hourly pay and benefits as described in the posting.

Qualifications

• High School Diploma or equivalent preferred but not required.
• Knowledge of Microsoft Office is a plus.
• Previous experience in the Hotel/Hospitality Industry preferred.
• Identification that establishes identity.
• Identification that establishes the right to work in the United States.

Responsibilities

• Making reservations by phone and/or in person
• Taking payment for services rendered and applying to correct Guest folios
• Verifying I.D. and credit card information
• Print cashier folio and turn in with all transaction receipts to be processed for night audit
• Following departmental cash handling and bank procedures
• Checking Guests in and/or checking Guests out for Hotel and RV Park
• Issuing Player club cards to Hotel Guest and/or RV Park Guests at check in
• Printing Down Time and Vacant report for each shift
• Complete buck and rate check
• Proper routing for Expedia and all other direct bill accounts
• Answer all inquiries from site staff accordingly
• Checking and responding to reservations computer e-mails
• Resolving Guest issues and/or complaints
• Answering phones and directing calls as needed
• Repot any issues to Supervisor or Manager as needed
• Complete daily shift log

Skills

Microsoft Office

Hotel/Hospitality experience

Education

High School Diploma or equivalent

Job description

Jacobs Entertainment, Inc. seeks a Hotel Front Desk Representative for Gold Dust West Elko. You will handle reservations, check-ins, payments, and guest inquiries, ensuring a smooth arrival for guests at our Elko property.

The role requires basic computer skills (Microsoft Office), strong customer service, and reliability in a fast-paced hotel front desk environment. We offer competitive hourly pay and benefits as described in the posting.