Guest-Focused Front Desk Associate (24/7)

Cambria Lake Placid; New York (NY); On-site; USD 24,796 - 30,307; Full time

Job summary

Cambria Hotel Lake Placid - Lakeside Resort is seeking a Front Desk Associate to warmly welcome guests, handle check-ins and check-outs, and provide information about property amenities and the local area.

You will manage phone and email inquiries, support reservations, handle payments, and coordinate with housekeeping and maintenance to ensure a seamless guest experience. The role requires friendly communication, multitasking, and professionalism in a fast-paced environment.

Qualifications

• High school diploma or equivalent; hospitality certification preferred.
• Experience in customer service or front desk is a plus, but training is available.
• Excellent interpersonal and written communication skills.
• Friendly, professional and customer-oriented attitude.
• Strong organizational and multitasking abilities; basic computer skills for reservations.

Responsibilities

• Greet guests, check in/out efficiently, provide information about property and local area.
• Handle guest inquiries, concerns, and requests; strive to exceed expectations.
• Manage phone and email communications; direct inquiries to appropriate departments.
• Process reservations, confirmations, and modifications using the reservation system.
• Handle payments, deposits, and cash transactions per policy.

Skills

Customer service

Communication

Multitasking

Hotel software

Cash handling

Education

High school diploma

Tools

Reservation system

Hotel management software

Job description

Cambria Hotel Lake Placid - Lakeside Resort is seeking a Front Desk Associate to warmly welcome guests, handle check-ins and check-outs, and provide information about property amenities and the local area.

You will manage phone and email inquiries, support reservations, handle payments, and coordinate with housekeeping and maintenance to ensure a seamless guest experience. The role requires friendly communication, multitasking, and professionalism in a fast-paced environment.