Guest-Focused Crew Member | Fast-Paced Café Team

Baskin-Robbins; Pondville (MA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical insurance

Job summary

Baskin-Robbins is hiring Crew Members to deliver great guest experiences in a fast-paced environment. You will prepare products to standard recipes and serve with enthusiasm, while working as part of a team to meet guests’ needs.

Responsibilities include maintaining a clean workstation, following safety and brand standards, and supporting training of new team members. Fluency in English and basic cash handling are required.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

Responsibilities

• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.
• Operations Excellence for Guest Satisfaction meeting our C.A.R.E. level of service.
• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
• Complete all required training and support the training of other team members.
• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Cash handling

Equipment operation

Guest focus

Job description

Baskin-Robbins is hiring Crew Members to deliver great guest experiences in a fast-paced environment. You will prepare products to standard recipes and serve with enthusiasm, while working as part of a team to meet guests’ needs.

Responsibilities include maintaining a clean workstation, following safety and brand standards, and supporting training of new team members. Fluency in English and basic cash handling are required.