Guest-Focused Crew Member: Fast Service & Grill

Five Guys, Madison; Alabama; On-site; USD 9,600 - 12,000; Full time

Job summary

Five Guys in Madison is seeking restaurant crew members to provide friendly guest service, take orders, and help maintain high quality food and cleanliness in a fast-paced setting.

Responsibilities include operating the grill, handling payments, resolving guest concerns, stocking beverages, and supporting teammates to ensure smooth operations; prior experience in food service is preferred, and a willingness to learn is essential.

Qualifications

• Must have HS diploma or GED; 1 year in food service or retail preferred.
• NYC Food Handlers License not required but preferred.
• Ability to read and write English; good communication in a noisy environment.
• Able to perform basic math for cash handling.

Responsibilities

• Offers friendly service to all guests.
• Takes customer orders, maintains fast, accurate service, and positive guest relations.
• Operates grill in an efficient and safe manner.
• Ensures company standards on equipment, facility, and grounds are maintained.
• Ensures food quality and 100% customer satisfaction.
• Maintains the restaurant with regards to cleanliness, neatness and customer accessibility.
• Uses the company cash register accurately and maintain proper control of company assets.
• Works as a team member to support other restaurant employees in their duties.
• Receive payments by cash, credit or debit cards, and gift cards.
• Issue receipts, refunds, or change due.
• Assist customers by providing menu information and resolving their complaints or concerns.
• Readily identify prices of menu items and calculate bill using POS.
• Enthusiastically greet customers entering restaurant.
• Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process.
• Maintain a clean and orderly register area.
• Mix Milkshakes and other beverages as necessary.
• Complete other general cleaning duties such as emptying trash cans and cleaning dining area.
• Stock and maintain fountain machine.
• Ensures food quality at all times.
• Other duties and responsibilities as assigned by your supervisor.

Skills

Customer service

Communication

Teamwork

Cash handling

English proficiency

Problem solving

Education

High School Diploma or GED

Tools

Cash register (POS)

Job description

Five Guys in Madison is seeking restaurant crew members to provide friendly guest service, take orders, and help maintain high quality food and cleanliness in a fast-paced setting.

Responsibilities include operating the grill, handling payments, resolving guest concerns, stocking beverages, and supporting teammates to ensure smooth operations; prior experience in food service is preferred, and a willingness to learn is essential.