Guest-Focused Coffee Specialist

Kroger; Town of Mukwonago (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Town of Mukwonago, WI is hiring a customer service-oriented associate to support the coffee shop and grocery departments. You will greet customers, answer questions, and ensure safe, clean service.

You will prepare beverages per recipes, operate equipment, stock products, and follow safety guidelines while maintaining accurate pricing. This role emphasizes teamwork and integrity in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Previous comparable experience preferred.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated.
• Know products in the department and respond to questions.
• Collaborate with associates to promote teamwork.
• Prepare beverages to recipe standards and customer requests.
• Offer samples and inform customers of coffee shop specials.
• Provide customers with fresh products and correct portions.
• Recommend coffee shop items to customers.
• Use coffee shop equipment and inventory ingredients.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to safety and food safety guidelines.
• Notify management of accidents or safety risks.
• Work well in a fast-paced environment and manage conflicts.
• Operate with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodation.

Skills

Excellent customer service

Previous comparable experience

Job description

Kroger in Town of Mukwonago, WI is hiring a customer service-oriented associate to support the coffee shop and grocery departments. You will greet customers, answer questions, and ensure safe, clean service.

You will prepare beverages per recipes, operate equipment, stock products, and follow safety guidelines while maintaining accurate pricing. This role emphasizes teamwork and integrity in a fast-paced environment.