Guest-Focused Barista — Fast-Paced Coffee Expert

Omni Hotels & Resorts; Richmond (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Omni Hotels & Resorts in Richmond, VA seeks a Barista to deliver quick, friendly service, stock the coffee bar, and maintain cleanliness across shifts. You will interact with guests, handle payments, and support inventory while upholding safety and hospitality standards.

The role requires reliable communication, calm composure in busy times, and teamwork to meet demanding guest needs. Training includes ServSafe handling and adherence to uniform guidance.

Qualifications

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required
• Ability to accurately input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
• Must be ServSafe Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Responsibilities

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Skills

Customer service

Communication

Teamwork

Stress management

Tools

MICROS POS

Job description

Omni Hotels & Resorts in Richmond, VA seeks a Barista to deliver quick, friendly service, stock the coffee bar, and maintain cleanliness across shifts. You will interact with guests, handle payments, and support inventory while upholding safety and hospitality standards.

The role requires reliable communication, calm composure in busy times, and teamwork to meet demanding guest needs. Training includes ServSafe handling and adherence to uniform guidance.