Guest-First Server — Elevate the Dining Experience

Casa Madera West Hollywood; West Hollywood (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Casa Madera West Hollywood is seeking energetic servers to deliver outstanding hospitality and memorable guest experiences. You will explain food and beverage options, provide personalized recommendations, and ensure guests receive everything they need for an exceptional dining experience.

This role emphasizes guest-first service, brand representation, and the ability to upsell thoughtfully, while maintaining accurate billing and secure payments in a fast-paced environment.

Qualifications

• Proven multitasking abilities.
• Demonstrates diligent work ethic and professional appearance.
• Able to forecast and anticipate guests and restaurant needs.
• Experience in a full-service restaurant preferred.
• Knowledge of cocktails, spirits and wine is a plus.
• Available to work nights, weekends and holidays.
• Must stand for shifts and be able to lift up to 35 lbs.

Responsibilities

• Deliver a consistently high level of customer service to each guest.
• Maintain a safe and clean working environment by following health and safety guidelines.
• Be proactive and anticipate needs of coworkers.
• Master beverages knowledge and guide guests to suitable menu selections.
• Use organized service steps to ensure accuracy and consistency during busy times.
• Prepare side stations for business demand as needed.
• Build rapport with guests to encourage repeat visits.

Skills

Multitasking

Diligent work ethic

Professional appearance

Forecast guest/restaurant needs

Full Service Restaurant experience

Cocktails, spirits and wine knowledge

Night/weekend/holiday availability

Physical stamina

Job description

Casa Madera West Hollywood is seeking energetic servers to deliver outstanding hospitality and memorable guest experiences. You will explain food and beverage options, provide personalized recommendations, and ensure guests receive everything they need for an exceptional dining experience.

This role emphasizes guest-first service, brand representation, and the ability to upsell thoughtfully, while maintaining accurate billing and secure payments in a fast-paced environment.