Guest-First Hotel Server – Dining Expert

Kalyan Hospitality; Virginia; Hybrid; USD 26,000 - 38,000; Full time

Job summary

Courtyard by Marriott Northwest in Henrico, VA is seeking a Hotel Restaurant Server to provide attentive dining room service. You will greet guests, take orders, and deliver food and beverages with care, while ensuring accuracy and guest satisfaction in a fast-paced environment.

The role emphasizes clear communication, basic math for transactions, and teamwork to maintain high service standards and a welcoming atmosphere for all guests.

Qualifications

• High school diploma or equivalent.
• Previous customer service or food service experience preferred but not required.
• Legal eligibility to work in the United States.
• Ability to communicate clearly with guests and team members.
• Basic math skills for handling transactions and making change.

Responsibilities

• Greet and seat guests in a courteous and timely manner.
• Present menus, explain daily specials, and answer questions regarding items and ingredients.
• Take accurate orders and relay to kitchen and bar staff.
• Serve food and drinks promptly with accuracy and presentation.
• Monitor guest satisfaction and address requests or issues promptly.
• Process payments accurately and handle cash or electronic transactions securely.
• Maintain cleanliness and organization of the dining area and service stations.
• Collaborate with team members to ensure smooth service flow during peak hours.
• Adhere to health, safety, and sanitation guidelines.

Skills

Clear communication

Basic math

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Job description

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Hotel Restaurant Server - Courtyard by Marriott Northwest

Full Time Courtyard by Marriot - Northwest, Henrico, VA, US

30+ days ago Requisition ID: 1217

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

As a Server in the accommodation and food services industry, you will play a crucial role in delivering an exceptional dining experience to our guests. Your primary objective is to provide attentive, friendly, and efficient service, ensuring that customers feel welcomed and valued throughout their visit. You will be responsible for accurately taking orders, serving food and beverages, and addressing any guest inquiries or concerns promptly and professionally. This role requires a strong focus on teamwork, communication, and multitasking to maintain smooth operations during busy periods. Ultimately, your efforts will contribute significantly to customer satisfaction, repeat business, and the overall reputation of our establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or food service role preferred but not required.
• Ability to communicate clearly and effectively with guests and team members.
• Basic math skills for handling transactions and making change.
• Legal eligibility to work in the United States.

Preferred Qualifications:

• Experience working in a fast-paced restaurant or hospitality environment.
• Knowledge of food safety and sanitation standards.
• Familiarity with point-of-sale (POS) systems and order management software.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Ability to handle multiple tables and prioritize tasks efficiently.

Responsibilities:

• Greet and seat guests in a courteous and timely manner, ensuring a positive first impression.
• Present menus, explain daily specials, and answer questions regarding menu items, ingredients, and preparation methods.
• Take accurate food and beverage orders and relay them efficiently to kitchen and bar staff.
• Serve food and drinks promptly while ensuring order accuracy and presentation standards.
• Monitor guest satisfaction throughout the meal and respond promptly to any requests or issues.
• Process payments accurately and handle cash or electronic transactions securely.
• Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
• Collaborate with team members to ensure smooth service flow and support during peak hours.
• Adhere to all health, safety, and sanitation guidelines to provide a safe dining environment.

Skills:

The required skills such as clear communication and basic math are essential for accurately taking orders, explaining menu items, and processing payments, ensuring a seamless guest experience. Customer service skills are used daily to engage with guests warmly, address their needs, and resolve any concerns promptly, fostering a welcoming atmosphere. Preferred skills like familiarity with POS systems enable efficient order entry and payment processing, reducing errors and wait times. Multitasking and organizational skills help manage multiple tables simultaneously, especially during busy periods, maintaining service quality and speed. Additionally, knowledge of food safety and sanitation practices ensures compliance with health regulations, contributing to a safe and hygienic dining environment.