Guest-First Coffee Barista

Kroger; Fayetteville (AL); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger in Fayetteville, AL is seeking team members for its coffee shop to deliver exceptional customer service in a fast-paced environment. You will answer questions, suggest products, and prepare beverages to standard recipes while upholding safety and quality guidelines.

Join a collaborative team and help ensure accurate pricing, proper inventory, and a welcoming store experience for all customers, including minors and seniors.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to perform essential job functions with or without accommodation.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain knowledge of department products and respond to questions, making product suggestions.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Prepare beverage selections to recipe and standards and fulfill customer requests using proper equipment; handle transactions per company guidelines.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh, correctly portioned products to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use all equipment in the coffee shop (refrigerators, freezers, slicers, ovens) and prepare, package, label, and inventory ingredients.
• Check product quality and sell-by dates, taking appropriate actions.
• Label, stock, and inventory department merchandise; report discrepancies to the department manager.
• Stay current with ads and promotions; follow safety procedures and report safety risks to management.
• Practice preventive maintenance by inspecting equipment and reporting issues.
• Report accidents or illegal activity as required to store management.
• Handle high-paced or stressful environments and resolve conflicts calmly.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Provide support to various customers, including minors and individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Excellent customer service skills

Job description

Kroger in Fayetteville, AL is seeking team members for its coffee shop to deliver exceptional customer service in a fast-paced environment. You will answer questions, suggest products, and prepare beverages to standard recipes while upholding safety and quality guidelines.

Join a collaborative team and help ensure accurate pricing, proper inventory, and a welcoming store experience for all customers, including minors and seniors.