Guest-Facing Café Team Member | Mystery Shopper Bonus

Pret A Manger; New York (NY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Weekly Mystery Shopper bonus

Tips

Paid Time Off

Free breakfast and lunch on shift

Health, Dental and Vision Benefits (FT

401K

Child Bonding Leave

The Pret Academy

Transit program, FSA and HSAs

Pet Insurance

Job summary

Pret is looking for a Team Member in New York to greet guests and prepare fresh food and drinks on the shop floor. You will be the smiling face of the team, delivering warm service in a fast-paced environment and keeping the space inviting for guests.

Expect variety as you support food preparation, customer service, and safe, clean operations. Enjoy benefits like tips, a mystery shopper bonus, and staff meals while growing with a global brand.

Qualifications

• Be kind, honest and generous: bring genuine warmth to work every day
• Bring your passion: share our passion for exceptional guest service
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special
• No experience needed: come and learn to deliver outstanding guest service

Responsibilities

• Make Great Food & Drinks: Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily
• Keep retail displays restocked with hot and cold food, looking picture perfect for guests
• Cook and prepare hot food items following Pret recipes and standards
• Make all Barista Prepared Drinks to Pret standards and aim to serve within 60 seconds
• Keep shelves restocked and looking picture perfect throughout the day
• Check and record food temperatures to keep everything safe
• Learn and practice latte art to delight our guests
• Serving Customers with Care: Greet guests warmly, take orders, and answer questions about our menu
• Make guests feel special with great service and attention to detail
• Keeping Our Shop Safe & Clean: Follow all food safety and health & safety rules at all times
• Keep workspace clean as you go, see it through guests' eyes
• Complete required safety training
• Tell your Manager right away if you see any safety concerns
• Wear the correct uniform and stay well-presented throughout your shift
• Taking Care of Equipment: Set up equipment at the start of your shift (coffee machines, hot food equipment, etc.)
• Clean and maintain equipment daily and weekly according to Pret standards
• Complete temperature checks and equipment tests

Job description

Pret is looking for a Team Member in New York to greet guests and prepare fresh food and drinks on the shop floor. You will be the smiling face of the team, delivering warm service in a fast-paced environment and keeping the space inviting for guests.

Expect variety as you support food preparation, customer service, and safe, clean operations. Enjoy benefits like tips, a mystery shopper bonus, and staff meals while growing with a global brand.