Guest Experience Venue Manager - FIFA World Cup 26

On Location; San Francisco (CA); On-site; USD 91,000 - 146,000; Part time

Job summary

A leading event management company is looking for a Guest Experience Venue Manager for the FIFA World Cup 26™ in San Francisco. This role involves managing hospitality staff and vendors, ensuring alignment with FIFA standards, and delivering high-quality guest experiences. The ideal candidate will have at least 5 years in VIP hospitality at major events and strong project management skills. This temporary position offers a weekly rate based on 40 hours per week.

Qualifications

• Minimum 5 years in VIP hospitality at major sporting events.
• Proven ability to manage large-scale projects.
• Experience in multi-venue or international events.
• Experience in multi-venue or international events.
• Strong collaboration and communication skills.
• Fluent English; Spanish and/or French are strong assets.

Responsibilities

• Manage Guest Experience vendor and staff.
• Execute hospitality services at assigned stadium.
• Develop communication plans for post-match feedback.
• Oversee hospitality services at the assigned stadium, including lounges.
• Deliver access control system at the venue.
• Ensure spaces are ready for match operations.
• Develop post‑match communications and feedback strategies.
• Manage assigned Guest Experience stadium staff.

Skills

VIP hospitality experience

Project management

Cross-functional collaboration

Strong communication

Fluent in English

Spanish or French

Job description

Guest Experience Venue Manager - FIFA World Cup 26™

We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA World Cup 26™.

Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring accurate guest tiering, zone control and appropriate staff allocation across all hospitality areas. You will manage third‑party suppliers and vendors, ensuring high level service delivery as per assigned scope at the venue. You will manage the cross‑functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey.

Key Responsibilities

• Support On‑Site Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue
• Manage selected Guest Experience vendors and all hired Guest Experience staff
• Align guest experience and guest journey with FIFA brand standards and On‑Site’s hospitality tiers across global and local audiences
• Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion
• Deliver access control system at assigned venue
• Ensure all functions are synchronized around key journey milestones and guest experience standards
• Ensure successful implementation of the gifting program
• Support with delivery and distribution of the staff uniforms program
• Ensure that all hospitality spaces are ready for match operations
• Secure successful implementation of the entertainment program across the stadium
• Develop post‑match communication plans, feedback collection, and tactics to convert guests into repeat customers
• Manage assigned Guest Experience stadium staff

Experience and Qualifications Needed

• Minimum 5 years of experience in VIP hospitality across major sporting events
• Proven ability to conceptualize and deliver large scale projects with multiple workstreams
• Experience working in a cross‑functional environment
• Experience working in multi‑venue or international events
• Strong collaboration and communication abilities
• Fluent in English; Spanish and/or French are a strong asset

We’d Love If You Also Have These

• Experience with major sporting or international cultural events
• Background in VIP hospitality, production, or brand activations

Working Conditions

• Fixed Term Position
• Willingness to work on weekends and national holidays

This role will be paid as a weekly rate, based on 40 hours per week.

Seniority level

• Associate

Employment type

• Temporary

Job function

• Other
• Industrial: Hospitality, Entertainment Providers, and Events Services