Guest Experience Supervisor - FIFA World Cup 26

On Location; Los Angeles (CA); On-site; USD 72,891 - 90,909; Full time

Job summary

A premium hospitality company is looking for a Guest Experience Supervisor to enhance guest satisfaction at SoFi Stadium for FIFA World Cup 26. The role involves supervising staff, coordinating with vendors, and ensuring hospitality services are seamlessly delivered. Ideal candidates should have 2–3 years of experience in hospitality or event operations, strong organizational skills, and the ability to manage priorities in a fast-paced environment. Fluency in English is required; Spanish is a plus. Weekly compensation is $1800.

Qualifications

• 2-3 years of experience in hospitality, event operations, or guest services.
• Experience supervising teams or leading front-line staff.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise assigned Guest Experience staff during event operations.
• Coordinate with vendors to ensure service delivery.
• Ensure hospitality areas are operationally ready prior to match kick-off.

Skills

Organizational skills

Interpersonal skills

Communication skills

Coordination skills

Team leadership

Job description

We are seeking a highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program at SoFi Stadium for the FIFA World Cup 26™. This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey.

The Guest Experience Supervisor will play a key role in implementing hospitality operations, supporting access control procedures, assisting with guest services execution, and ensuring readiness across hospitality areas at the assigned venue.

Key Responsibilities

• Support the Venue Manager and Guest Experience Manager with on-site execution of the Hospitality Program.
• Supervise assigned Guest Experience staff during match days and event operations.
• Coordinate with approved vendors and suppliers to ensure services are delivered according to established standards.
• Assist with implementation of hospitality services across lounges, VIP areas, and designated hospitality spaces.
• Support access control procedures, including guest tier verification and zone monitoring.
• Ensure hospitality areas are operationally ready prior to match kick-off.
• Assist with the distribution of hospitality gifting and staff uniforms.
• Support execution of approved entertainment activations within hospitality areas.
• Serve as an on-site point of contact for Guest Experience staff and elevate issues to management as needed.
• Support guest feedback collection and post-match reporting.
• Maintain alignment with FIFA brand standards and established hospitality service guidelines.
• Participate in cross-functional coordination meetings to ensure operational alignment.

Experience / Qualifications

• Minimum 2–3 years of experience in hospitality, event operations, or guest services (experience in sports or live events preferred).
• Experience supervising small teams or leading front-line staff.
• Strong organizational and coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills.
• Experience working with vendors or service providers is an asset.
• Comfortable working long hours during event operations, including match days.
• Fluent in English; fluency in Spanish is a plus.
• Must have existing right-to-work in the country in which the venue is located.
• The compensation for this role is $1800 weekly.