Guest Experience Team Member - Top Pay & Flexible Perks

0259 Grand Rapids FA; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible Scheduling

Meal Discounts

Employee Assistance Program

Paid Training

Discount Program

Associate Emergency Foundation

Next Day Pay

Job summary

Steak ’n Shake is hiring a Team Member in Grand Rapids, MI. You’ll greet guests, take orders (including kiosk help), and help keep service fast and friendly while upholding brand standards.

You’ll engage customers with warmth, build connections, and work closely with teammates to ensure a great guest experience. We offer top-of-market wages up to $17 per hour, plus perks such as flexible scheduling, meal discounts, and an associate emergency foundation.

Qualifications

• Strong customer service skills with a positive, cheerful attitude.
• Detail-oriented, multitasker and team oriented.
• Flexible schedule availability.

Responsibilities

• Greet every guest with a genuine smile
• Create and maintain friendly eye contact
• Speak with enthusiasm and warmth
• Build real connections with guests to make them feel valued
• Represent and uphold the vision and values of Steak ’n Shake
• Take orders accurately and efficiently (including kiosk assistance)
• Work well with your team to keep service fast and friendly
• Stay adaptable, dependable, and focused during busy shifts
• Follow all brand standards for food safety, cleanliness, and dress code

Job description

Steak ’n Shake is hiring a Team Member in Grand Rapids, MI. You’ll greet guests, take orders (including kiosk help), and help keep service fast and friendly while upholding brand standards.

You’ll engage customers with warmth, build connections, and work closely with teammates to ensure a great guest experience. We offer top-of-market wages up to $17 per hour, plus perks such as flexible scheduling, meal discounts, and an associate emergency foundation.