Guest Experience Team Member - NYC

ogx; New York (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Flexible Schedule

Paid Sick Time

Job summary

OGX is seeking part-time Guest Experience Team Members to guide Guests from entry to exit, greet Guests, sell tickets, and answer questions. The role includes organizing queues, taking photos, and ensuring a positive, welcoming experience for visitors.

The position requires standing for extended periods, working a flexible schedule including weekends, and being able to handle payments quickly and accurately. Vaccination against Covid-19 is required.

Qualifications

• High school diploma (or equivalent).
• Guest-facing and/or customer service experience preferred.
• Ability to stand for long periods.
• Covid-19 vaccination required.
• Flexible schedule including weekends.

Responsibilities

• Greet and welcome Guests and provide directions.
• Sell tickets and assist Guests in the standby line.
• Organize queues and manage crowd flow during time-based experiences.
• Take photos and help Guests with photo locations.
• Answer questions about the experience and provide information.

Skills

Guest service

Customer service

Cash handling

Team player

Communication skills

Education

High school diploma or equivalent

Tools

Ticketing system

POS

Job description

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary

OGX is seeking Guest Experience Team Members to guide Guests through the experience from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors.

This P/T position pays $19.00 per hour.

Responsibilities

• Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
• Provide a memorable experience for Guests with a positive and hospitable attitude
• Assist Guests in queueing up for their time-based experience
• Sell tickets to guests in standby line
• Scan tickets and handle any technical difficulties
• Staff photo locations throughout the experience to assist Guests in taking photos
• Direct Guests through the exhibit and maintain traffic flow and line control
• Share fun facts and trivia about the exhibit with Guests
• Answer questions about the experience
• Handle payments quickly and accurately
• Maintain health, safety, and cleanliness standards, including sweeping floors, wiping down surfaces, and removing trash
• Ensure all on site policies and protocols are being adhered to by guests

Requirements

• Must be fully vaccinated against Covid-19
• Must be able remain in a standing, stationary position more than 75% of the time
• Must be able to work a minimum of three shifts, one of which must be a weekend day
• Must be able to move about inside the exhibit space
• Regularly operates audio and video equipment
• Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
• Must be able to work a variable schedule including evenings, weekends, and holidays

Your strengths include

• Reliable, energetic, proactive team player with a positive attitude
• Strong communication skills
• Abilitytocomply withinstructions
• Detail oriented

Your experience

• High school diploma (or equivalent)
• Previous guest facing experience preferred
• Previous customer service and/or cash handling experience preferred
• Experience using a ticketing system preferred
• Previous public speaking preferred

Benefits

• Flexible Schedule
• Paid Sick Time

Why work at OGX

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.