Guest Experience Team Member - Free Movies & Growth

Cinemark USA, Inc.; Monroeville (Allegheny County); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking a Team Member to create a welcoming guest experience across box office, concessions, and usher duties as needed.

You will operate the POS system, assist guests with tickets, pricing, and theatre information, and help maintain a clean, safe environment across all areas of the theater. The role requires reliable, energetic individuals comfortable with fast-paced service, strong English communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours which include evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.).
• Prepares food and properly operates cooking, warming, and popping equipment.
• Consistently wipes down and sanitizes Employee and Guest high-contact areas.
• Complies with all local, state, and federal food safety laws.
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management.
• Assists with all opening and closing duties as assigned by management.
• Performs other work-related duties as assigned

Skills

Cash handling

Customer service

Communication

Tools

POS system

Job description

Cinemark USA, Inc. is seeking a Team Member to create a welcoming guest experience across box office, concessions, and usher duties as needed.

You will operate the POS system, assist guests with tickets, pricing, and theatre information, and help maintain a clean, safe environment across all areas of the theater. The role requires reliable, energetic individuals comfortable with fast-paced service, strong English communication, and the ability to work evenings, weekends, and holidays.