Guest Experience Team Member - Food Service

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Bridgeton (AL); On-site; USD 16,531 - 20,664; Full time

Job summary

Freddy’s Team Members are at the heart of every guest experience. This role focuses on preparing and serving our signature menu items with quality and accuracy, maintaining a clean, welcoming restaurant, and delivering genuine hospitality.

You may be trained to specialize as Coldline or Hotline Team Member, with opportunities to cross-train in both areas. This role emphasizes teamwork, dependable attendance, and strict food safety and sanitation practices.

Qualifications

• Must be 16 years or older.
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Must follow all food safety and sanitation expectations.
• Must be able to multi-task and stay organized.

Responsibilities

• Provide exceptional guest service through a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, ect.
• Dependable in attendance, policy and procedure.
• Always upholding the three pillars of quality, cleanliness and hospitality.
• Preparing and maintaining workstations, equipment and food.
• Work together with your team for efficiency, supporting all coworkers with dignity and respect.
• Other duties as assigned within the scope of the position.

Skills

Guest service

Teamwork

Communication skills

Food safety

Job description

Freddy’s Team Members are at the heart of every guest experience. This role focuses on preparing and serving our signature menu items with quality and accuracy, maintaining a clean, welcoming restaurant, and delivering genuine hospitality.

You may be trained to specialize as Coldline or Hotline Team Member, with opportunities to cross-train in both areas. This role emphasizes teamwork, dependable attendance, and strict food safety and sanitation practices.