Guest Experience Team Member

Canada's Wonderland; Sandusky (OH); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Paid training

Free uniforms

Free admission to Cedar Point

Discounts on local attractions

Tickets for family and friends

Employee-only events

Job summary

Canada's Wonderland in Sandusky, Ohio is hiring a Guest Experience Team Member. This role focuses on ensuring guests have memorable experiences at the park, providing assistance, resolving conflicts, and delivering exceptional service. Candidates must be at least 18 years old and have good judgment. The position offers several perks including paid training, free uniforms, tickets to local attractions, and discounts on food and merchandise. Join us for a fun and rewarding experience!

Qualifications

• Must be 18 years or older.
• Good judgment and commitment to safety are essential.
• Availability to work weekdays, weekends, evenings, and holidays is required.

Responsibilities

• Ensure guests have an amazing day by delivering exceptional experiences.
• Provide assistance and information to guests about the park.
• Resolve guest conflicts politely and professionally.

Skills

Customer service

Conflict resolution

Communication

Empathy

Job description

Overview

$13/hour

Ages 18+

At Cedar Point, work is FUN! Working as a Guest Experience Team Member, you’ll ensure our guests have the best day ever! You'll exceed guest expectations by listening to feedback, providing recovery, and assist with questions about the park. You’ll also…

• Assist with resolving guest conflicts in a polite and professional manner.
• Provide exceptional service to guests regarding their questions and concerns.
• Troubleshoot difficulties guests experience to minimize interruptions to their visit.
• Become an expert on Cedar Point’s accessibility services and provide access to Cedar Point’s attractions to guests with disabilities.
• Reunite guests with their belongings at Lost and Found.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!
• Join Our New Local Work & Play Program! Live within 30 miles of the park? Work 6 shifts during the month of May and earn 2 bonus Gold Passes to share with friends and family! It’s the perfect way to work locally and enjoy extra perks all season long. Apply today and be part of the fun!

Responsibilities

Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

Qualifications

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.