Guest Experience Team Lead

Visitowa; Foley (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Visitowa in Foley, AL seeks a Guest Services supervisor to oversee daily operations, assign tasks, and ensure the highest level of service for guests. This role involves training staff, maintaining safety and compliance, and acting as the primary contact for shift issues.

The position requires flexibility for odd hours and the ability to handle diverse weather conditions. Strong communication and leadership skills are essential to motivate the team and meet objectives.

Qualifications

• High School diploma or GED.
• Willing and able to work odd and irregular hours including nights, weekends, and holidays.
• Able to work in sunny, hot, humid, cold, and rainy conditions.
• Proficient with Microsoft Outlook, Word, Excel or similar programs.
• Able to lift up to 20lbs without assistance and 30lbs with assistance.
• Strong communication skills with the ability to motivate a team, deliver quality results, and maintain a positive attitude.
• Ability to successfully perform all duties and responsibilities of this position.

Responsibilities

• Oversee team and assign tasks to meet guest needs.
• Assist in training Guest Services employees to ensure the highest level of service.
• Ensure compliance with all operational guidelines.
• Achieve objectives set forth by the Guest Services Manager/Assistant Manager.
• Acts as the central point of contact for all guest/operational issues during shift.
• Administer coaching and counseling actions when needed.
• Promote a healthy, safe, and hazard-free work environment.
• Report any departmental needs to the Guest Services Manager/Assistant Manager.
• Perform the duties of a team member in their absence as needed or required.
• Perform other duties as assigned.

Skills

Strong communication skills

Team motivation

Duties execution

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Visitowa in Foley, AL seeks a Guest Services supervisor to oversee daily operations, assign tasks, and ensure the highest level of service for guests. This role involves training staff, maintaining safety and compliance, and acting as the primary contact for shift issues.

The position requires flexibility for odd hours and the ability to handle diverse weather conditions. Strong communication and leadership skills are essential to motivate the team and meet objectives.