Guest Experience Team Lead

H&A Farms; Florida; On-site; USD 42,000 - 60,000; Full time

Job summary

Amber Brooke Farms in Eustis, FL is seeking a dynamic Guest Experience Team Lead to guide front-line staff, manage guest flow, and support events with a welcoming, high-energy approach.

The ideal candidate leads by example, communicates clearly with guests and colleagues, and thrives in an active outdoor setting. Weekend and holiday availability is required to support busy farm days and festivals.

Qualifications

• Experience leading guest-facing teams.
• Strong communication and customer service orientation.
• Comfortable speaking to groups and guiding large tours or events.
• Ability to motivate, coach, and provide direction to staff.
• Calm under pressure in a fast-paced outdoor setting.
• Excellent organizational and problem-solving skills.
• Reliable, accountable, and leads by example.
• Willingness to work outdoors in Florida weather.
• Weekend and holiday availability required.

Responsibilities

• Lead and provide day-to-day direction to Guest Experience Associates.
• Ensure team is positioned, informed, and prepared for daily operations.
• Greet guests with energy and a welcoming attitude.
• Lead orientations and speak in front of field trips and large groups.
• Provide accurate information about farm activities, events, and schedules.
• Coach staff on customer service and positive guest interactions.
• Promote add-ons and farm experiences to boost engagement and revenue.
• Coordinate group and event arrivals, check-in, and wristband distribution.
• Monitor guest flow and reposition team members as needed.
• Resolve guest questions, concerns, and service issues.
• Communicate operational, staffing, guest service, and safety concerns to management.
• Train and onboard new Guest Experience Associates.

Skills

Leadership

Communication

Customer service

Public speaking

Team coaching

Organizational skills

Problem solving

Outdoor work

Weekend availability

Job description

Guest Experience Team Lead

Amber Brooke Farms – Eustis, FL

Position Overview

Amber Brooke Farms is looking for an energetic, outgoing, and dependable Guest Experience Team Lead to help lead our front-line guest experience team and create memorable visits for every guest who comes to the farm.

This is a hands-on leadership position. The Guest Experience Team Lead will work alongside Guest Experience Associates while providing daily direction, supporting team members, managing guest flow, assisting with groups and events, and helping ensure every guest receives a warm and welcoming experience.

The ideal candidate is a natural leader who loves working with people, is comfortable speaking in front of large groups, can keep a team organized during busy days, and isn't afraid to jump in wherever needed.

Key Responsibilities

• Lead and provide day-to-day direction to Guest Experience Associates.
• Help ensure team members are properly positioned, informed, and prepared for daily operations.
• Greet guests with energy, enthusiasm, and a welcoming attitude.
• Lead guest orientations and confidently speak in front of field trips, birthday parties, and other large groups.
• Ensure guests receive accurate information about farm activities, attractions, events, food locations, and schedules.
• Coach team members on providing excellent customer service and creating positive guest interactions.
• Help drive guest engagement and revenue by ensuring the team effectively promotes specials, add-ons, activities, and other farm experiences.
• Coordinate group and event arrivals, including check-in and wristband distribution when needed.
• Monitor guest traffic, lines, and high-volume areas and reposition team members as needed.
• Assist with resolving guest questions, concerns, and service issues.
• Communicate operational, staffing, guest service, and safety concerns to management.
• Help train and onboard new Guest Experience Associates.
• Maintain clean, organized, and welcoming guest areas.
• Ensure team members follow farm policies, procedures, and guest service expectations.
• Support festivals, special events, holidays, and other high-attendance days.
• Step into front-line Guest Experience duties whenever needed.
• Assist other areas of the farm as business needs require.

Qualifications

• Strong leadership, communication, and customer service skills.
• Friendly, outgoing, confident, and comfortable approaching guests.
• Comfortable speaking in front of large groups.
• Ability to lead, motivate, coach, and provide direction to team members.
• Able to remain calm and make decisions in a busy, fast-paced environment.
• Strong organizational and problem-solving skills.
• Dependable, responsible, and able to lead by example.
• Comfortable working outdoors and staying active throughout the shift.
• Able to stand and walk for extended periods.
• Weekend availability is required year-round.
• Must be available for holidays, festivals, and special events as needed.
• Previous leadership experience in hospitality, attractions, entertainment, retail, events, or customer service is preferred.

Work Environment

Amber Brooke Farms is an active outdoor agritourism destination. This is not a traditional indoor hospitality environment. The Guest Experience Team Lead should be comfortable working outdoors in Florida weather, including heat, sun, rain, and changing conditions.

The position requires significant walking and standing throughout the farm on grass, dirt, gravel, and other outdoor surfaces. Our busiest days are typically weekends, holidays, festivals, and special events.

Who We're Looking For

We're looking for someone who can lead from the front.

You should enjoy interacting with guests, motivating a team, solving problems, speaking to groups, and jumping in wherever help is needed. You should be able to bring positive energy while also keeping the team organized, accountable, and focused on delivering a great guest experience.

If you are a people-person who enjoys leadership, hospitality, and a fast-moving outdoor environment, we'd love to hear from you.

Join Amber Brooke Farms and help lead the team that makes every guest's visit one they'll remember!