Guest Experience Lead — Outdoor Farm Team Coach

H&A Farms; Florida; On-site; USD 42,000 - 60,000; Full time

Job summary

Amber Brooke Farms in Eustis, FL is seeking a dynamic Guest Experience Team Lead to guide front-line staff, manage guest flow, and support events with a welcoming, high-energy approach.

The ideal candidate leads by example, communicates clearly with guests and colleagues, and thrives in an active outdoor setting. Weekend and holiday availability is required to support busy farm days and festivals.

Qualifications

• Experience leading guest-facing teams.
• Strong communication and customer service orientation.
• Comfortable speaking to groups and guiding large tours or events.
• Ability to motivate, coach, and provide direction to staff.
• Calm under pressure in a fast-paced outdoor setting.
• Excellent organizational and problem-solving skills.
• Reliable, accountable, and leads by example.
• Willingness to work outdoors in Florida weather.
• Weekend and holiday availability required.

Responsibilities

• Lead and provide day-to-day direction to Guest Experience Associates.
• Ensure team is positioned, informed, and prepared for daily operations.
• Greet guests with energy and a welcoming attitude.
• Lead orientations and speak in front of field trips and large groups.
• Provide accurate information about farm activities, events, and schedules.
• Coach staff on customer service and positive guest interactions.
• Promote add-ons and farm experiences to boost engagement and revenue.
• Coordinate group and event arrivals, check-in, and wristband distribution.
• Monitor guest flow and reposition team members as needed.
• Resolve guest questions, concerns, and service issues.
• Communicate operational, staffing, guest service, and safety concerns to management.
• Train and onboard new Guest Experience Associates.

Skills

Leadership

Communication

Customer service

Public speaking

Team coaching

Organizational skills

Problem solving

Outdoor work

Weekend availability

Job description

Amber Brooke Farms in Eustis, FL is seeking a dynamic Guest Experience Team Lead to guide front-line staff, manage guest flow, and support events with a welcoming, high-energy approach.

The ideal candidate leads by example, communicates clearly with guests and colleagues, and thrives in an active outdoor setting. Weekend and holiday availability is required to support busy farm days and festivals.