Guest Experience Support Specialist

Thunderdome Restaurant Group; Mason (OH); On-site; USD 27,000 - 33,000; Full time

Job summary

Thunderdome Restaurant Group in Mason, OH is seeking enthusiastic support team members to elevate the guest experience across our nine brands, including Pepp & Dolores. This frontline role involves assisting hosts, bar/back of house support, and guest services in a fast-paced environment.

You will move throughout the day, communicate clearly with guests and team members, and help keep the dining area safe, clean, and welcoming. A strong team attitude and willingness to learn are essential.

Responsibilities

• Knowledgeable about our food and beverage offerings
• Maintains a clean and professional appearance
• Maintains a safe and clean environment for guests and team
• Greets our guests, answers phones and makes reservations
• Assists with carry out operations
• Supports service team with clearing, cleaning and resetting of tables
• Supports bar team with bar prep, stocking the bar and cleaning glassware
• Handles guests' requests and complaints professionally and ensures guest satisfaction
• Maintains a positive and cooperative team environment

Job description

Thunderdome Restaurant Group in Mason, OH is seeking enthusiastic support team members to elevate the guest experience across our nine brands, including Pepp & Dolores. This frontline role involves assisting hosts, bar/back of house support, and guest services in a fast-paced environment.

You will move throughout the day, communicate clearly with guests and team members, and help keep the dining area safe, clean, and welcoming. A strong team attitude and willingness to learn are essential.