Guest Experience Supervisor — Luxury Front Desk

Proper Hospitality; Culver City (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Proper Hospitality is seeking a Front Desk Supervisor for the Culver Hotel in Culver City, CA. You will lead a team of Front Desk Agents, manage check-in/out, and ensure guest satisfaction while upholding hotel standards.

The role requires supervisory experience in hospitality, strong communication, and proficiency with hotel reservation systems (InforHMS, Alice). Flexible scheduling and a focus on service quality are essential.

Qualifications

• High School Diploma or equivalent required.
• Previous experience as a Front Desk Agent in a hotel environment is required.
• Minimum of 1–2 years of supervisory experience in the hospitality or customer service industry.
• Experience with hotel reservation systems (InforHMS, Alice, or similar).

Responsibilities

• Greet guests upon arrival and provide a warm, welcoming check-in experience.
• Efficiently check in guests by verifying reservation details, processing payments, and assigning rooms.
• Handle guest check-outs, ensuring charges are posted and guests depart with a positive impression.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Resolve issues to ensure guests are satisfied with the resolution.
• Provide information on hotel services, local attractions, and dining options.
• Supervise and lead a team of Front Desk Agents, ensuring they meet or exceed service expectations.
• Schedule shifts, monitor attendance, and ensure adequate staffing levels.
• Train and mentor new Front Desk Agents, providing guidance and support to develop their skills.
• Lead by example, demonstrating excellent customer service, attention to detail, and professionalism.
• Maintain team motivation and morale by fostering a positive work environment.
• Oversee the smooth operation of the Front Desk, ensuring inquiries, reservations, and requests are handled efficiently.
• Monitor and manage room availability and ensure guest needs are met.
• Conduct regular quality checks to ensure Front Desk procedures are followed.
• Must be flexible to support all shifts, including evenings, weekends, holidays, and occasional overnight coverage.
• Ensure guest information is accurately entered into the reservation system and billing is correct.
• Handle financial transactions such as cash handling, credit card verification, and posting charges.
• Prepare reports on daily operations, occupancy, revenue, and guest satisfaction metrics.

Skills

Customer service

Communication

Multitasking

Leadership

Attention to detail

Problem solving

Education

High School Diploma

Hospitality Management degree (preferred)

Tools

InforHMS

Alice

Job description

Proper Hospitality is seeking a Front Desk Supervisor for the Culver Hotel in Culver City, CA. You will lead a team of Front Desk Agents, manage check-in/out, and ensure guest satisfaction while upholding hotel standards.

The role requires supervisory experience in hospitality, strong communication, and proficiency with hotel reservation systems (InforHMS, Alice). Flexible scheduling and a focus on service quality are essential.