Guest Experience Supervisor – Housekeeping

Hyatt Westlake; Westlake Village (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

Hyatt Westlake is seeking a Housekeeping Supervisor to lead daily cleaning operations and ensure rooms and public areas meet the hotel’s high cleanliness and quality standards. You will supervise Room Attendants, coordinate across departments, and uphold guest satisfaction with professional service.

The role requires 2–3 years of housekeeping experience, supervisory skills, and strong organizational abilities to manage inventories, inspections, and budget-related tasks.

Qualifications

• 2–3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.

Responsibilities

• Assign work to Room Attendants and train staff in housekeeping duties; may assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Aid in budget control by supervising employees’ use of linen, supplies, and equipment.

Skills

Leadership

Attention to detail

Organizational skills

Communication

Time management

Education

High School Diploma

Hospitality training

Job description

Hyatt Westlake is seeking a Housekeeping Supervisor to lead daily cleaning operations and ensure rooms and public areas meet the hotel’s high cleanliness and quality standards. You will supervise Room Attendants, coordinate across departments, and uphold guest satisfaction with professional service.

The role requires 2–3 years of housekeeping experience, supervisory skills, and strong organizational abilities to manage inventories, inspections, and budget-related tasks.