Guest Experience Supervisor - Front Desk & VIP Services

Pyramid Global Hospitality; Litchfield Park (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

The Wigwam, a Pyramid Global Hospitality property in Litchfield Park, AZ, is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest experiences. The role emphasizes professional, courteous guest interactions and a proactive approach to service.

Equal opportunity employment and a commitment to an inclusive work environment are highlighted. The position requires a strong guest service mindset, the ability to manage daily shift operations, and collaboration with

Qualifications

• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Train, direct the work of, resolve issues, coach and counsel the front desk team to ensure a quality operation.

Skills

Customer service

Verbal and written communication

Flexible schedule

Computer skills

Education

High school diploma or equivalent

Job description

The Wigwam, a Pyramid Global Hospitality property in Litchfield Park, AZ, is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest experiences. The role emphasizes professional, courteous guest interactions and a proactive approach to service.

Equal opportunity employment and a commitment to an inclusive work environment are highlighted. The position requires a strong guest service mindset, the ability to manage daily shift operations, and collaboration with