Guest Experience Supervisor, Front Desk

Innisfree 62s; Panama City, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Innisfree Hotels in Bikini Beach Resort PCB is seeking a Guest Services Supervisor to lead the Front Office team, ensuring smooth operations and exceptional guest satisfaction on site.

You will welcome guests, manage arrivals and departures, handle reservations, resolve issues, and coach staff to deliver friendly service while maintaining knowledge of rooms, packages, and local attractions.

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Minimum 2 years of customer service experience required, hospitality industry preferred.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.

Responsibilities

• Oversees and supervises Front Office team to ensure efficient guest services.
• Responds to guest inquiries regarding reservations, hotel information, and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy, and revenue.
• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Maintains knowledge of room locations, types of rooms, package plans, and all hotel facilities/amenities.
• Ensures Front Office logbook and hotel logbook is always updated and actioned upon.
• Integrates and trains employees, providing support for skills development.
• Resolves guest issues and complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Skills

Customer service

English communication

Attention to detail

Team player

Multi-tasking

Education

Degree or diploma in Hospitality Management, Business Administration, or related field

Job description

Innisfree Hotels in Bikini Beach Resort PCB is seeking a Guest Services Supervisor to lead the Front Office team, ensuring smooth operations and exceptional guest satisfaction on site.

You will welcome guests, manage arrivals and departures, handle reservations, resolve issues, and coach staff to deliver friendly service while maintaining knowledge of rooms, packages, and local attractions.