Guest Experience Supervisor | Flexible Schedule & Growth

suburbaninns; Holland (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee hotel discounts

Earned Paid Time Off

Health insurance

Flexible schedules

Holiday Pay

Paid volunteer time

Advancement opportunities

Job summary

Suburban Inns is looking for a full-time Guest Service Supervisor in Holland, Michigan. This position focuses on providing exceptional sales techniques and guest satisfaction while overseeing the Guest Service Representatives. You will be responsible for training, ensuring brand standards are met, and handling guest requests.

The role comes with a competitive wage and flexible scheduling options, with benefits including hotel discounts, paid time off, and insurance for full-time members.

Qualifications

• Minimum one year of Guest Service Representative experience required.
• Requires First Aid/CPR Certification and TIPS training.
• Ability to perform arithmetic functions and good typing skills.

Responsibilities

• Manage Guest Service Representatives and ensure high service quality.
• Assist with team hiring, training, and performance evaluation.
• Monitor and maintain cleanliness in the front desk areas.
• Conduct property walk-arounds and address any issues.

Skills

Sales techniques

Guest service

Communication skills

Problem-solving

Team leadership

Education

High school diploma or equivalent

Tools

Property Management System

Computer applications

Job description

Suburban Inns is looking for a full-time Guest Service Supervisor in Holland, Michigan. This position focuses on providing exceptional sales techniques and guest satisfaction while overseeing the Guest Service Representatives. You will be responsible for training, ensuring brand standards are met, and handling guest requests.

The role comes with a competitive wage and flexible scheduling options, with benefits including hotel discounts, paid time off, and insurance for full-time members.