Guest Experience Supervisor | Flexible Schedule & Growth

suburbaninns

Holland (MI)

On-site

USD 35,000 - 45,000

Full time

14 days+
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Benefits offered by this job

Employee hotel discounts
Earned Paid Time Off
Health insurance
Flexible schedules
Holiday Pay
Paid volunteer time
Advancement opportunities

Job summary

Suburban Inns is looking for a full-time Guest Service Supervisor in Holland, Michigan. This position focuses on providing exceptional sales techniques and guest satisfaction while overseeing the Guest Service Representatives. You will be responsible for training, ensuring brand standards are met, and handling guest requests.

The role comes with a competitive wage and flexible scheduling options, with benefits including hotel discounts, paid time off, and insurance for full-time members.

Qualifications

  • Minimum one year of Guest Service Representative experience required.
  • Requires First Aid/CPR Certification and TIPS training.
  • Ability to perform arithmetic functions and good typing skills.

Responsibilities

  • Manage Guest Service Representatives and ensure high service quality.
  • Assist with team hiring, training, and performance evaluation.
  • Monitor and maintain cleanliness in the front desk areas.
  • Conduct property walk-arounds and address any issues.

Skills

Sales techniques
Guest service
Communication skills
Problem-solving
Team leadership

Education

High school diploma or equivalent

Tools

Property Management System
Computer applications

Job description

Suburban Inns is looking for a full-time Guest Service Supervisor in Holland, Michigan. This position focuses on providing exceptional sales techniques and guest satisfaction while overseeing the Guest Service Representatives. You will be responsible for training, ensuring brand standards are met, and handling guest requests.

The role comes with a competitive wage and flexible scheduling options, with benefits including hotel discounts, paid time off, and insurance for full-time members.

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