Guest Experience Supervisor - Bubble Planet

Merlin Entertainments; East Rutherford (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Guest Experience Supervisor, where you will ensure exceptional guest service and lead a dynamic team at the Bubble Planet attraction. This role combines guest engagement with marine conservation, providing a unique opportunity to inspire and educate visitors while fostering a culture of enthusiasm and creativity.

Benefits

Health care options

Paid Time Off

Merlin Magic Pass

Recognition programs

401(k) program with company match

Tuition reimbursement programs

Learning and advancement opportunities

Qualifications

• Experience leading teams in customer service settings.
• Strong focus on guest experience and engagement.

Responsibilities

• Ensure exceptional guest service in attractions.
• Lead and motivate a team to meet service objectives.
• Drive improvements in guest-facing areas and experience.

Skills

Guest Care

Team Leadership

Innovation

Customer Service

Job description

Guest Experience Supervisor - Bubble Planet

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Guest Experience Supervisor - Bubble Planet

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Join to apply for the Guest Experience Supervisor - Bubble Planet role at Merlin Entertainments

Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.75/hr - $21.75/hr

Are you ready to embark on a thrilling journey of excitement and conservation in the vibrant heart of the New Jersey Cluster? We are seeking a dynamic and passionate individual to join us as an Guest Experience Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for marine life, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Key Objectives

Qualifications & Experience

• Guest Obsession Dynamo: Ensure excellent Guest Care, embodying the high standards set by Merlin's Guest Obsession. You'll be the beacon of exceptional service, turning every visit into a splash-tastic adventure.
• Lead from the Attractions Floor: Set the example! Inspire your team to cultivate a culture of enthusiasm, creativity, and dedication on the attraction floor.
• Team Motivation & Development: Propel your team to new heights through coaching, incentives, and championing their potential to tackle any challenge.
• Champion the Sea Life Experience: The Guest experience Supervisor will be trained to work and Lead in both LEGOLAND Discovery Center and Sea Life Aquarium, however this role will also be a Sea Life Champion. You will dive deep into Sea Life Education, shaping captivating experiences for our guests and leading a team dedicated to marine conservation and education.
  
  

Qualifications And Experience

• Daily Briefings: Captain the ship with daily team briefings, ensuring everyone is on board and ready for the adventure ahead.
• Department Lead: Assume the role of Duty Manager, overseeing guest service, presentation, technical operations, and safety standards.
• Innovation & Team Spirit: Encourage and support your team's innovative ideas, being the guiding light that sparks creativity and teamwork.
• Incentive Schemes: Collaborate with the Operations Manager to develop enticing incentive schemes, boosting motivation, KPI scores, and fostering a collaborative spirit.
• Customer Service Maestro: Take the lead on all Guest Obsession initiatives, ensuring every aspect of the business is viewed through the eyes of the guest.
• Continuous Improvement: Drive positive change by evaluating and recommending improvements in the visual appeal of all guest-facing areas and experience points throughout the attraction.
  
  

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
  
  

Pay Range

USD $21.75/Hr.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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