Guest Experience Supervisor - Bubble Planet

Merlin Entertainments - Corporate; East Rutherford (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Guest Experience Supervisor in East Rutherford, New Jersey, where you'll lead a passionate team making a difference in guest experiences at LEGOLAND Discovery Center and Sea Life Aquarium. With a focus on marine conservation and creativity, this role offers a dynamic opportunity to inspire a dedicated team while ensuring top-notch guest service.

Benefits

Health care options (medical, dental, and vision plans)

Paid Time Off (PTO)

Merlin Magic Pass for friends and family

Recognition programs and rewards

401(k) program with company match

Tuition reimbursement programs

Numerous learning and advancement opportunities

Qualifications

• Experience in leading teams and guest service initiatives.
• Ability to inspire and motivate team members.
• Strong focus on customer satisfaction and service standards.

Responsibilities

• Lead daily team briefings and oversee guest service operations.
• Drive guest engagement and maintain high standards of guest experience.
• Collaborate with management to enhance team motivation and performance.

Skills

Guest Care

Team Leadership

Innovation

Customer Service

Job description

What you'll bring to the team

Are you ready to embark on a thrilling journey of excitement and conservation in the vibrant heart of the New Jersey Cluster? We are seeking a dynamic and passionate individual to join us as an Guest Experience Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for marine life, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Qualifications & Experience

Key Objectives:

• Guest Obsession Dynamo: Ensure excellent Guest Care, embodying the high standards set by Merlin's Guest Obsession. You'll be the beacon of exceptional service, turning every visit into a splash-tastic adventure.
• Lead from the Attractions Floor: Set the example! Inspire your team to cultivate a culture of enthusiasm, creativity, and dedication on the attraction floor.
• Team Motivation & Development: Propel your team to new heights through coaching, incentives, and championing their potential to tackle any challenge.
• Champion the Sea Life Experience: The Guest experience Supervisor will be trained to work and Lead in both LEGOLAND Discovery Center and Sea Life Aquarium, however this role will also be a Sea Life Champion.You will dive deep into Sea Life Education, shaping captivating experiences for our guests and leading a team dedicated to marine conservation and education.

Qualifications and Experience:

• Daily Briefings: Captain the ship with daily team briefings, ensuring everyone is on board and ready for the adventure ahead.
• Department Lead: Assume the role of Duty Manager, overseeing guest service, presentation, technical operations, and safety standards.
• Innovation & Team Spirit: Encourage and support your team's innovative ideas, being the guiding light that sparks creativity and teamwork.
• Incentive Schemes: Collaborate with the Operations Manager to develop enticing incentive schemes, boosting motivation, KPI scores, and fostering a collaborative spirit.
• Customer Service Maestro: Take the lead on all Guest Obsession initiatives, ensuring every aspect of the business is viewed through the eyes of the guest.
• Continuous Improvement: Drive positive change by evaluating and recommending improvements in the visual appeal of all guest-facing areas and experience points throughout the attraction.

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range

USD $21.75/Hr.