Guest Experience Supervisor

Renaissance Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading luxury hotel as a Front Desk Supervisor, overseeing front office operations and staff management. This role requires strong leadership and customer service skills to maintain high standards of guest satisfaction in a fast-paced environment. Enjoy competitive perks including health insurance and professional development opportunities.

Benefits

Competitive Salary

Paid Time Off

Free Parking

Free Daily Meal

Medical, Dental, Vision health insurance

Wellness programs

Hotel and travel discounts

Generous retirement/401k benefits

Education and professional development

Qualifications

• Two years of customer contact and supervisory experience in hospitality.
• Knowledge of PMS systems.

Responsibilities

• Supervise front office personnel and ensure completion of duties.
• Train and evaluate performance of front office staff.
• Resolve guest issues efficiently and courteously.

Skills

Customer Service

Supervisory Skills

Communication

Problem-solving

Education

Associate degree or equivalent experience

Tools

PMS (Property Management System)

Job description

Wurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the Front Desk Department at our gorgeous property, Renaissance Fort Lauderdale Marina Hotel. This position will be responsible for directly supervise all front office personnel and ensure proper completion of all front office duties. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.

General Requirements

•Train, cross-train, and retrain all front office personnel.
• Participate in the selection of front office personnel.
• Schedule the front office staff.
• Supervise workload during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communicate with all departments.
• Maintain master key control.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly, efficiently, and courteously.
• Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
• Review and complete credit limit report.
• Work within the allocated budget for the front office.
• Receive information from the previous shift manger and pass on pertinent details to the oncoming Supervisor.
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash-handling, check-cashing, and credit policies.
• Prepare performance reports related to front office.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests Supervisors and other employees.
• Monitor all V.I.P. guests and requests.
• Maintain required pars of all front office and stationary supplies.
• On time and at work when scheduled and in proper uniform.
• Perform special projects and other responsibilities as assigned.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with Supervisor/supervisor before leaving work area for any reason.
• Any other tasks/duties as requested by management.

Education and Experience:

• Knowledge / experience with PMS.
• Associate degree or equivalent experience.
• Two years of customer contact and supervisory experience in the hospitality industry.

Our Perks

• Competitive Salary
• Paid Time Off
• Free Parking
• Free Daily Meal
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who we are:

Wurzak Hotel Group (WHG) is a Philadelphia-basedowner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation,tight focus on the operational details, and uncompromised guest satisfaction.Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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