Guest Experience & Store Operations Lead

Randalls; Lubbock (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Randalls is seeking an Assistant Store Director to lead guest relations and ensure superior service across the store. This role oversees the store in the absence of the Store Director, coordinating human relations, enforcing policies, and safeguarding assets.

The position includes scheduling, safety training, and collaboration with department managers to meet labor and sales goals. Key requirements include a high school diploma or equivalent, at least one year in store management, and the

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• Minimum of one year experience in store management or equivalent.
• Must work a minimum of 48 hours per week including varied shifts.
• Ability to lead, communicate professionally, and forecast sales volumes.

Responsibilities

• Acknowledge, greet, and engage guests upon entry.
• Maintain positive store atmosphere, spirit, and morale.
• Coordinate communication between departments and with the Director.
• Identify opportunities across the store to improve operations.
• Assist in implementing new programs and directives store-wide.

Skills

Guest relations

Leadership

Communication

Forecasting

Scheduling

Education

High School Diploma or equivalent

Tools

Word

Excel

Email

Job description

Randalls is seeking an Assistant Store Director to lead guest relations and ensure superior service across the store. This role oversees the store in the absence of the Store Director, coordinating human relations, enforcing policies, and safeguarding assets.

The position includes scheduling, safety training, and collaboration with department managers to meet labor and sales goals. Key requirements include a high school diploma or equivalent, at least one year in store management, and the