Guest Experience Specialist - Weekend/Part‑Time

Paragon Hotel Company; Easley (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Volunteer Benefits

Job summary

Paragon Hotel Company in Easley, SC is seeking a part-time Guest Service Representative for Saturday and Sunday. You will greet guests, register them, and promote hotel services while maintaining privacy and courtesy.

This role requires 1+ year in customer service at a branded hotel, a high school diploma, and punctual, professional conduct. You may work weekends and holidays; some shifts may involve lifting up to 60 pounds.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred
• High School diploma or equivalent of the same
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and be punctual

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Meets and exceeds guest expectations by providing service and teamwork
• Other duties as assigned or as indicated on letter of offer.

Skills

Customer service

Hotel knowledge

Punctuality

Professionalism

Education

High School diploma

Tools

Property Management System

Job description

Paragon Hotel Company in Easley, SC is seeking a part-time Guest Service Representative for Saturday and Sunday. You will greet guests, register them, and promote hotel services while maintaining privacy and courtesy.

This role requires 1+ year in customer service at a branded hotel, a high school diploma, and punctual, professional conduct. You may work weekends and holidays; some shifts may involve lifting up to 60 pounds.