Guest Experience Specialist — Retail & Growth

Ross Stores, Inc.; Lancaster (Lancaster County); On-site; USD 24,000 - 36,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to greet customers, assist with merchandise, and maintain an inviting shopping environment across our stores. You will support stocking, merchandising, and daily store tasks while delivering friendly service.

The role emphasizes accessible customer service, safety, and teamwork to ensure a positive experience for shoppers and efficient store operations.

Qualifications

• Effective communicate with customers and team members
• Basic math for transactions and counts

Responsibilities

• Greet customers and assist with merchandise on the sales floor.
• Maintain safe, clean and organized store environment.
• Operate POS system, process transactions accurately.
• Provide high-quality customer service and resolve issues politely.
• Assist with stocking, replenishment and merchandising per guidelines.

Job description

Ross Stores, Inc. is seeking a Retail Associate to greet customers, assist with merchandise, and maintain an inviting shopping environment across our stores. You will support stocking, merchandising, and daily store tasks while delivering friendly service.

The role emphasizes accessible customer service, safety, and teamwork to ensure a positive experience for shoppers and efficient store operations.