Guest Experience Specialist — Retail Customer Service

Dollar Tree, Inc.; Kewanee (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. is seeking a Customer Service Associate to deliver a positive shopping experience. You will assist customers, process transactions at the register, and help maintain a clean, stocked store.

The role emphasizes safety, friendliness, and teamwork across associates and leaders while performing additional duties as needed. The position is part-time and located in Illinois. The team values reliability, strong communication, and the ability to handle physical tasks such as lifting

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, and trash removal.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organizational skills

Following instructions

Education

High school diploma

Job description

Dollar Tree, Inc. is seeking a Customer Service Associate to deliver a positive shopping experience. You will assist customers, process transactions at the register, and help maintain a clean, stocked store.

The role emphasizes safety, friendliness, and teamwork across associates and leaders while performing additional duties as needed. The position is part-time and located in Illinois. The team values reliability, strong communication, and the ability to handle physical tasks such as lifting