Guest Experience Specialist - Pickleball Facility (PT)

The Sports Facilities Companies; Burlington (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

The Burlington Pickleball Complex is seeking a part-time Guest Services Team Member to serve as the first point of contact for guests at the Burlington, NC facility. You will deliver exceptional service, answer questions, and assist with memberships, court rentals, and event support.

Responsibilities include welcoming guests, guiding visitors, handling waivers, waivers, and event details while maintaining confidentiality and professionalism in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Customer service experience preferred.
• Experience with pickleball preferred.
• Flexible work schedule including nights, weekends, holidays.
• Excellent communication, both verbal and written.
• Proficient with basic computer software.
• Able to multitask in a fast-paced environment.
• Respectful and friendly to athletes, guests, and staff.
• Must work well with others.

Responsibilities

• Greet members and guests and provide information and wayfinding as needed.
• Assist with selling membership packages and court rentals.
• Provide courteous and friendly first-in-class service to all members and guests.
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Record waivers and event information.
• Maintain confidentiality and discretion with guest and Team Member information.
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager.
• Know and enforce the venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.
• Manage the inventory of the office supplies and reorder items as needed.
• Assist with opening and closing procedures.
• Assist with venue preparation for events.
• Assist during major events with event and parking operations.
• Become proficient with membership and facility scheduling software platforms.
• Assist with basic venue upkeep.

Skills

Customer service

Communication skills

Team work

Multi-tasking

Attention to detail

Flexible schedule

Guest relations

Professionalism

Tools

Scheduling software

Job description

The Burlington Pickleball Complex is seeking a part-time Guest Services Team Member to serve as the first point of contact for guests at the Burlington, NC facility. You will deliver exceptional service, answer questions, and assist with memberships, court rentals, and event support.

Responsibilities include welcoming guests, guiding visitors, handling waivers, waivers, and event details while maintaining confidentiality and professionalism in a fast-paced environment.