Guest Experience Specialist – Fuel Station

H&S Energy Products; Soledad (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

H&S Energy Products in California is seeking a Customer Service Representative to support daily store operations under supervision. You will cashier, maintain store presentation, ensure food and beverage quality, and create a safe, welcoming environment for customers.

The CSR role focuses on greeting customers, delivering accurate checkout service, promoting promotions, and maintaining professional communication.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail or food service/customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.
• CPR and First Aid training a plus.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures.
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions.
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.
• Maintain signage, promotional materials, and pricing accuracy.
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
• Keep the sales floor, counters, and displays neat, clean, and clutter-free.
• Prepare and maintain all self‑serve and ready‑to‑eat food and beverage stations (coffee, fountain, roller grill, etc.).
• Follow all food safety, sanitation, and temperature guidelines.
• Clean and sanitize equipment regularly to ensure quality and compliance.
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.
• Refill windshield washer stations, paper towels, and squeegees at the pumps.
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems.
• Report equipment malfunctions or safety hazards immediately to management.
• Adhere to the station’s shift duties checklist for assigned shifts.
• Understand and assist with car wash operations (if applicable).
• Perform other job-related duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Teamwork

Cash handling

Education

High school diploma or equivalent

Retail/food service experience preferred

Tools

POS system

Job description

H&S Energy Products in California is seeking a Customer Service Representative to support daily store operations under supervision. You will cashier, maintain store presentation, ensure food and beverage quality, and create a safe, welcoming environment for customers.

The CSR role focuses on greeting customers, delivering accurate checkout service, promoting promotions, and maintaining professional communication.