Guest Experience Specialist — Front Desk (Resort Community)

MHC Property Management; Mesa (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

Paid time off

Job summary

ELS, Equity Lifestyle Properties (ELS), invites applications for a Front Desk Clerk role in Mesa, Arizona. The successful candidate will provide exceptional customer service to guests and residents, act as a liaison, process payments, and submit maintenance requests to ensure smooth office operations.

Responsibilities include responding to inquiries, coordinating with the Property Manager, and maintaining a high level of courtesy and efficiency.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Job description

ELS, Equity Lifestyle Properties (ELS), invites applications for a Front Desk Clerk role in Mesa, Arizona. The successful candidate will provide exceptional customer service to guests and residents, act as a liaison, process payments, and submit maintenance requests to ensure smooth office operations.

Responsibilities include responding to inquiries, coordinating with the Property Manager, and maintaining a high level of courtesy and efficiency.