Guest Experience Specialist - Front Desk (Flexible Schedule)

TownePlace Suites Williston, VT; Taft Corners (VT); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive work environment

Job summary

TownePlace Suites Williston, part of Maine Course Hospitality Group (MCHG), seeks a Front Office Associate to warmly greet guests, manage reservations, and handle check-ins/outs with care. Flexible, both part-time and full-time shifts offered.

The role emphasizes excellent customer service and smooth front desk operations for a positive guest experience. The ideal candidate will have strong communication skills, basic computer literacy, and the ability to multitask in a fast-paced hotel

Qualifications

• Front desk or hospitality experience preferred.
• Excellent verbal and written communication.
• Basic computer skills and ability to learn hotel PMS/reservation systems.
• Ability to stand/walk for extended periods; lift 35–50 lbs as needed.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company standards.
• Assist guests with room selection, upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally while interacting with guests and the community.
• Follow all company policies, procedures, and safety standards.

Skills

Front desk experience

Guest service

Communication skills

Computer skills

Multitasking

Professional appearance

Attendance reliability

Tools

Hotel PMS software

Job description

TownePlace Suites Williston, part of Maine Course Hospitality Group (MCHG), seeks a Front Office Associate to warmly greet guests, manage reservations, and handle check-ins/outs with care. Flexible, both part-time and full-time shifts offered.

The role emphasizes excellent customer service and smooth front desk operations for a positive guest experience. The ideal candidate will have strong communication skills, basic computer literacy, and the ability to multitask in a fast-paced hotel