40 - Rooms - Clerk, Front Desk

Coury Hospitality; Cathedral City (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Coury Hospitality is seeking a friendly front desk guest services associate who will warmly greet guests, manage check-in/check-out, and promote hotel amenities. You will assist visitors and staff with information, handle reservations, and coordinate with other departments to ensure a seamless experience.

Responsibilities include accurately processing payments, maintaining knowledge of hotel offerings, and delivering service recovery when issues arise.

Qualifications

• Excellent English communication, both written and oral.
• Strong customer relations and guest-satisfaction focus.
• Calm under pressure and able to handle difficult guests.
• Professional appearance and demeanor.
• Experience with cashier duties and basic accounting.
• Proficient with computers, printers, and data entry.
• Willing to work weekends and holidays.
• Knowledge of local area and attractions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and visitors in a warm, professional manner.
• Register guests checking in, handle reservations and preferences.
• Provide information on hotel services, rates, and local attractions.
• Promote hotel amenities and upsell where appropriate.
• Process payments and settle accounts at check-out.
• Maintain security and confidentiality of guest information.
• Coordinate with front desk and administration teams.
• Attend safety and security training.
• Report issues to management and assist with service recovery.
• Perform other duties as assigned.

Skills

English communication

Customer service

Cashier / basic accounting

Multitasking

Professional appearance

Problem resolution

Computer literacy

Attendance & punctuality

Weekend/holiday availability

Tools

POS/checkout systems

Job description

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a \"people-person\" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.
• Must be able to work weekends and Holidays.

EXPERIENCE:

• - Customer Service experience preferred.

PHYSICAL DEMANDS:

• - Must be able to stand for long periods of time.
• - May include crowded office setting or “close quarters”.
• - General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.