Guest Experience Specialist (Front Desk)

HHM Hospitality; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Commuter benefits

Wellness program

Education/Professional Development

Referral bonus

Job summary

HHM Hotels is hiring a Guest Service Agent at The Westin Dallas Fort Worth Airport, near Dallas and Fort Worth, to greet guests, check in they register, and provide attentive service in line with brand standards.

You will handle payments, reservations, and account balancing, respond to guest requests, and assist during peak periods, contributing to high guest satisfaction scores.

The role offers full-time opportunities with competitive wages, benefits and growth paths within HHM's Front Office.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

PMS systems

Job description

HHM Hotels is hiring a Guest Service Agent at The Westin Dallas Fort Worth Airport, near Dallas and Fort Worth, to greet guests, check in they register, and provide attentive service in line with brand standards.

You will handle payments, reservations, and account balancing, respond to guest requests, and assist during peak periods, contributing to high guest satisfaction scores.

The role offers full-time opportunities with competitive wages, benefits and growth paths within HHM's Front Office.